Data protection policy

Keriya11 Privacy Policy
Your Data Is Safe With Us

Every piece of information you share with keriya11 is fully confidential and secure. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it safe. Please read it before using the platform.

Last Updated: January 2026

Your Data How secure is it?

Keriya11 follows international-standard data protection protocols

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SSL Encryption

Every transaction and personal detail at keriya11 is protected with 256-bit SSL encryption. Hackers and third parties cannot access your data under any circumstances.

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Sale of data prohibited

Keriya11 never sells your personal data to any third party. Your name, phone number, and email — none of it leaves our platform.

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Transparent Data Usage

We only collect information that is strictly necessary to operate the platform. This policy details what each piece of data is used for.

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KYC Verification Security

Documents submitted for identity verification (NID, passport, etc.) are stored in encrypted form on keriya11's secure servers.

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You are in control

At keriya11, you can opt out of marketing communications, download your account data, or request deletion at any time.

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Regular audits

Keriya11's data protection systems are regularly audited by third-party cybersecurity experts to ensure your information remains secure at all times.

Important: By using the keriya11 platform, you are considered to have accepted this Privacy Policy. You should read it before creating an account.
1

Introduction & Scope

Keriya11 (keriya11.pro) is an online betting and gaming platform offering Sports Betting, Live Casino, and slots to users in Bangladesh and other permitted regions. keriya11 places the highest priority on protecting its members' privacy.

This privacy policy applies when you:

  • Visit the keriya11.pro website.
  • Download and use the keriya11 app.
  • Register or log in to your account.
  • Make a deposit, withdrawal, or any other transaction.
  • Contact our customer support.

This policy is built in accordance with international data protection standards and is updated regularly.

2

What Data We Collect

Keriya11 collects only what is necessary. Full details are provided in the table below:

Type of information Details Mandatory
Identity information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad/Rocket number, bank account details Yes
KYC Documents NID/passport scan, selfie verification On withdrawals
Device information IP address, device model, operating system Automatic
Activity information Betting history, login times, game history Automatic
Please Note: keriya11 never stores your full bank card number, CVV, or PIN. Payment details are processed directly by the payment gateway.
3

How we collect information

Keriya11 collects your information through several methods. You have the right to know about each one:

  • Direct Submission: Information you provide during registration — name, phone number, email, date of birth, etc.
  • KYC Verification Process: Proof of identity and address required for withdrawals or large transactions.
  • Automatic Collection: Your device, browser, and activity information is automatically logged while using the platform.
  • Cookies & sessions: Cookies are used to enhance your browsing experience.
  • Third-party verification: Confirmation information received from payment processors and identity verification agencies.
  • Customer support contact: Information provided when contacting us via live chat or email.
4

Purpose of data use

Keriya11 uses your data only for specific, legitimate purposes. No information is used beyond what is needed:

  • Account Management: To facilitate registration, login, and account security.
  • Identity verification: KYC verification and anti-fraud processes.
  • Payment processing: To process deposits and withdrawals.
  • Customer support: To assist with troubleshooting and provide support.
  • Fraud prevention: To prevent money laundering and illegal activities.
  • Promotions & bonuses: To send you offers tailored to your preferences (you can opt out at any time).
  • Legal Obligations: To comply with regulatory authority guidelines.
  • Platform Development: To analyze and improve the user experience.
Marketing Communications: You can opt out of our promotional emails or SMS messages at any time. This can be changed easily from your Account Settings.
5

Data sharing policy

Keriya11 never sells your personal data to third parties. However, limited information may be shared in certain circumstances:

  • Payment processors: Minimal financial information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
  • Identity verification authority: With authorized verification partners for the KYC process.
  • Law Enforcement Agencies: In compliance with applicable Bangladesh laws or valid court orders.
  • Regulatory authority: As required by our licensing or regulatory authority.
  • Anti-Fraud Network: Limited data shared with fraud prevention databases.
What we never do: keriya11 does not sell or rent your data to advertisers, marketing agencies, or any commercial entity.
6

Cookies & tracking technologies

Keriya11 uses cookies and similar technologies on the platform. Cookies are small data files stored in your browser. We use the following types of cookies:

  • Essential Cookies: Required for login sessions and security — cannot be disabled.
  • Functional cookies: To remember your language and preferences.
  • Analytics Cookies: To monitor platform usage — you can opt out.
  • Performance cookies: To test site speed and stability.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how the platform functions.

7

Data retention period

Keriya11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Type of information Retention Period
Account Information 5 years after account closure
Transaction Records Up to 7 years as required by law
KYC Documents 5 years after account closure
Customer support conversations 2 years
Marketing Information Immediate deletion upon opt-out
Log & Session Data 12 months
8

Your Rights

Under keriya11's Privacy Policy, you have several important rights:

Right to Access

You have the right to know what information keriya11 holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data unless there is a legal obligation to retain it.

Data portability

You have the right to download your data in a readable format.

Right to restrict processing

In certain cases, you may request that the processing of your data be restricted.

Right to Opt Out

You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 business days.

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Protection of minors

Keriya11 strictly prohibits use of the platform by anyone under 18. No personal data from minors is collected or processed.

  • Age is verified at the time of registration.
  • If a user is suspected to be a minor, their account is suspended immediately.
  • Any data inadvertently collected from a minor is deleted immediately.
  • Parents can contact us to report any suspicious accounts.
If you believe a minor has used your information to create an account, please notify us immediately. We will take swift action.
10

Security measures

Keriya11 has put industry-standard technical and administrative measures in place to protect your data:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • AES-256 Storage Encryption: Data stored on our servers is encrypted.
  • Two-factor authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: To defend against external attacks.
  • Regular security audits: Periodic audits conducted by third-party specialists.
  • Restricted Staff Access: Only authorized staff can access specific data.
  • Data backup: Data is stored in a secure backup system.
In the event of a data breach: In the event of a security incident, keriya11 will notify affected users within 72 hours and take immediate steps to resolve the issue.
11

Privacy policy updates

Keriya11 reserves the right to update this Privacy Policy when necessary. You will be notified of any significant changes:

  • A notification will be sent to your registered email.
  • A popup notice will be shown when you log in to the platform.
  • A banner notice will be displayed at the top of the site.

Continued use of the platform after any changes constitutes acceptance of the updated privacy policy. If you do not agree with the new policy, you may request to close your account.

The latest version of this privacy policy is always keriya11.pro/privacy-policy Available on the page.

12

Contact Us

For any questions, requests, or complaints regarding this privacy policy, please contact our data protection team:

Email: [email protected]
Response Time: Usually within 24–48 hours

To submit a request related to your rights, contact our support team and include "Data Protection Request" in the subject line. We will respond within 30 business days.

Privacy Frequently Asked Questions

Absolutely not. keriya11 never asks for or stores your bKash, Nagad, Rocket, or bank PIN or password. Payment transactions are handled directly through the payment gateway. If anyone asks you for this information, it is a scam — report it to us immediately.

NID or passport copies submitted for KYC verification at keriya11 are stored on AES-256 encrypted servers. Only authorized verification staff can access these documents. Once verification is complete, all data beyond the required records is deleted.

No. keriya11 never sells or rents your phone number or email to third parties. Limited information may be shared only for payment processing or legal obligations, and never for commercial purposes.

Marketing data is deleted immediately upon account closure. However, transaction records and identity information may be retained for 5–7 years due to legal and regulatory obligations. After that period, all data is permanently deleted.

Go to "Notification Preferences" in your Account Settings to turn off email and SMS marketing communications. You can also email us directly at [email protected]. Marketing communications will stop within 72 hours of opting out.
A safe and trusted platform

Privacy guaranteed — now Join keriya11

Your data is fully protected. Deposit via bKash, enjoy instant withdrawals, and play with peace of mind.

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